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enqor

Terms of Service

Publication Date: June 11, 2026 Effective Date: June 18, 2026 (7 days after Publication Date)

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service set forth the rights, obligations, and responsibilities of ALIGN NETWORKS Inc. (the "Company") and the Members in connection with the "ENQOR" service (the "Service") provided by the Company.

Article 2 (Definitions)

The meanings of the principal terms used in these Terms of Service are as follows:

  1. Service — Collectively refers to the ENQOR mobile application provided by the Company and all incidental features thereof.
  2. Member — A person who has agreed to these Terms of Service, completed registration in accordance with the procedure designated by the Company, and uses the Service.
  3. Account — The qualification unit granted on a per-mobile phone number basis for the identification of a Member and the use of the Service.
  4. Clap — A virtual currency that a Member purchases and holds, used for paying for conversation time, sending gifts, and using other paid features.
  5. Star — Settlement value that a Member receives from other Members as gifts, conversation compensation, or other consideration, which can be used for cash withdrawal or conversion into Claps.
  6. Trophy — A gift item that a Member may send to another Member during a conversation.
  7. Conversation — A 1:1 real-time video/voice conversation between Members connected through the Company's matching or upon a Member's direct request.
  8. Community Guidelines — The operational document separately established and posted by the Company to inform Members of the standards of conduct to be observed in their use of the Service.

Article 3 (Posting, Amendment, and Notice of the Terms of Service)

  1. The Company posts these Terms of Service on the initial screen of the Service and on the Company's website (enqor.com) so that Members may review them at any time.
  2. The Company may amend these Terms of Service within the scope not in violation of any relevant statute.
  3. In amending these Terms of Service, the Company will provide notice of the effective date and the reason for the amendment through the Service from 7 days prior to the effective date until the day immediately preceding the effective date. For amendments that are disadvantageous to Members or that have a material impact on the rights and obligations of Members, the Company will provide notice from 30 days prior to the effective date and notify Members by the method designated by the Company.
  4. Where the Company has, in providing notice and notification of the amended Terms of Service pursuant to paragraph 3, clearly informed Members that failure to express refusal by the effective date will be deemed consent, and the Member has not expressly refused, the Member shall be deemed to have consented to the amended Terms of Service.
  5. If a Member does not consent to the amended Terms of Service, the Member may request withdrawal of membership.
  6. The Company preserves prior versions of the Terms of Service so that Members may review them on the Company's website or within the app.

Article 4 (Application Beyond the Terms of Service)

Matters not stipulated in these Terms of Service shall be governed by relevant laws and the operational policies and Community Guidelines separately established by the Company.

Chapter 2. Member Registration and Account

Article 5 (Member Eligibility)

  1. Only those who satisfy all of the following requirements may become Members of ENQOR:
    1. Age Requirement — Korean Members must be 19 years of age or older, and foreign Members must be 18 years of age or older.
    2. Has agreed to these Terms of Service and the policies separately established by the Company.
    3. Has not been subject to a permanent use restriction under Article 13 of these Terms of Service.
  2. The Company may decline to accept an application for membership in any of the following cases:
    1. Where the identity verification procedure designated by the Company has not been completed.
    2. Where false information is entered or another person's name or information is used without authorization at the time of registration.
    3. Where another account already exists under the same mobile phone number.
    4. Where registration is attempted for a purpose in violation of these Terms of Service or any relevant statute.
    5. Other cases where the Company determines, on reasonable grounds, that it is necessary to decline registration.

Article 6 (Identity Verification)

Members shall undergo identity verification by the method designated by the Company.

Article 7 (Account and Authentication Methods)

  1. After registration, Members may link the following social login methods to their accounts:
    1. Apple
    2. Google
    3. Kakao
    4. Facebook
    • One identifier may be linked per provider, and one social identifier may be linked to only one account.
  2. The management and security of account information (login tokens, social account linkage information, etc.) are the Member's responsibility. Members may not transfer, lend, or share their account with any third party.
  3. If a Member becomes aware that their account has been stolen or used without authorization, the Member shall immediately notify the Company and follow the Company's guidance.
  4. Upon the death of a Member, all rights pertaining to such account, including any Claps, Stars, and Trophies held therein, shall terminate.

Article 8 (Single Session Policy)

  1. A Member may log in to the Service on only one device at a time. The moment the Member logs in on a different device, the session on the previous device shall be terminated immediately.
  2. The Company operates the single session policy to prevent account theft and misuse, and to prevent safety incidents that may arise from simultaneous multi-device access during conversations.

Chapter 3. Provision and Use of the Service

Article 9 (Nature of Conversations)

  1. Conversations are a feature that mediates real-time communication between Members. As a business mediating communications, the Company shall not be directly responsible for the content, expressions, agreements, or relationships exchanged between Members.
  2. The Company may collect, store, and analyze Members' conversation content for the purposes of preventing misuse, processing reports, and maintaining a healthy conversation culture, the details of which shall be governed by the Company's Privacy Policy.
  3. The act of a Member capturing, recording, storing, externally leaking, or redistributing the audio, video, or screen (including the face, voice, or subtitles of the counterparty) of a conversation without the prior consent of the other Member is prohibited by these Terms of Service. Such acts may be subject to legal punishment under the Protection of Communications Secrets Act, the Copyright Act, infringement of portrait rights, and other applicable laws.

Article 10 (Service Provision Hours and Temporary Suspension)

  1. The Company provides the Service 24 hours a day, year-round.
  2. The Company may temporarily suspend the provision of all or part of the Service in any of the following cases, with prior or subsequent notice to Members through Service announcements:
    1. Where there is a technical need such as system inspection, maintenance, or replacement.
    2. Where a service failure of an external service provider occurs.
    3. Where there is a force majeure event such as natural disaster, national emergency, power outage, or failure of Service facilities.
    4. Other cases where the Company determines, on reasonable grounds, that temporary suspension is necessary.
  3. The Company may change the content, method of use, or hours of use of the Service, and such changes will be announced in advance through Service announcements.

Article 11 (Obligations of the Company)

The Company will make reasonable efforts to fulfill the following:

  1. Stable and continuous provision of the Service.
  2. Establishment and operation of security systems for the protection of Members' personal information.
  3. Processing of legitimate opinions and complaints submitted by Members.
  4. Compliance with relevant laws.

Chapter 4. Obligations of Members and Prohibited Acts

Article 12 (Prohibited Acts of Members)

In using the Service, Members shall not engage in any of the following acts:

  1. Forgery and Impersonation of Identity and Relationships
    • Entering false information at the time of registration, identity verification, or profile creation.
    • Using another person's name, account, device, or payment method without authorization.
    • Impersonating the Company or its operators.
  2. Inappropriate Expressions and Conduct
    • Rude, abusive, threatening, hateful, or discriminatory expressions.
    • Sexual harassment, obscene acts, and the posting or transmission of content in violation of the Act on the Protection of Children and Juveniles Against Sexual Abuse and other relevant statutes.
    • Expressions that encourage or glorify self-harm, suicide, or violence.
    • Acts that cause mental or physical harm to other Members.
  3. External Solicitation, Promotion, and Commercial Inducement
    • Requesting external personal contact information (external SNS accounts, email, phone numbers, messenger IDs, etc.) from other Members, or disclosing or transmitting one's own external contact information.
    • Inducement to external payment methods or services, and advertising or promotion of external sites.
    • Improper commercial activities such as multi-level marketing, financial fraud, or romance scams.
  4. Privacy Violations
    • Arbitrarily collecting, storing, or disseminating other Members' personal information (name, contact, address, workplace, etc.).
    • Capturing, recording, storing, leaking, or redistributing other Members' conversation videos, audio, or subtitles without their prior express consent.
  5. Interference with the System and Operation
    • Acts that interfere with the normal operation of the Service.
    • Acts that manipulate data in an abnormal manner to interfere with the Company's Service operation.
    • System access using automated tools or abnormal means.
    • Transmission or posting of materials containing malicious code, viruses, or other harmful code intended to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment.
    • Modifying the Service without authorization through server hacking, data leaks, or exploitation of vulnerabilities, or using the Service in a manner not designated by the Company.
    • Attempts at reverse engineering, decompilation, or modification of the Company's or Service's information or source code.
    • Abuse of the reporting system (false reports, retaliatory reports, etc.).
  6. Account and Payment Circumvention
    • Forgery of date of birth by those below the eligible age of registration for the purpose of registration.
    • Creating or using multiple accounts for the purpose of evading use restriction measures under these Terms of Service.
    • Transfer, loan, sale, or unauthorized exchange of Claps, Stars, or Trophies to third parties.
    • Acquiring Claps, Stars, or Trophies by improper means, or circumventing or abusing the charging, payment, or refund system.
  7. Other
    • Acts in violation of these Terms of Service or the Company's operational policies or Community Guidelines.
    • Any act in violation of relevant laws.

Article 13 (Measures Against Violations)

  1. Where it is confirmed that a Member has violated these Terms of Service or the Community Guidelines, the Company may apply, in stages and depending on the gravity of the matter, measures such as warning, temporary restriction of Service use, or permanent restriction of Service use.
  2. In any of the following serious violations, the Company may apply the measure of permanent restriction of Service use without prior warning:
    1. Inappropriate acts directed at minors (those below the eligible age of registration).
    2. Child sexual exploitation or abuse content in violation of the Act on the Protection of Children and Juveniles Against Sexual Abuse.
    3. Clear financial fraud, coercion or threat, or threats to body or life.
    4. Unauthorized recording, capturing, or recording of conversations and external distribution thereof.
    5. Creation of multiple accounts or re-registration for the purpose of evading use restriction measures under these Terms of Service.
    6. Other serious violations of these Terms of Service or any relevant statute.
  3. Permanently restricted Members may be restricted from re-registration in accordance with the standards established by the Company.
  4. Where a Member, in violation of these Terms of Service, operational policies, or Community Guidelines, causes disruption to the Company's Service operation, the Company may, without prior notice, restrict the use of the Service for a specified period by using the Member's account and authentication information.
  5. Where the Company applies use restriction measures based on legitimate grounds under this Article, the Company shall not be liable for any damages arising therefrom to the Member.
  6. Where the Company applies measures under this Article, the Company will notify the Member by the method designated by the Company. The Member may file an objection with the Company within 7 days from the date of receipt of such notice, and the Company will review the grounds for the objection and reply with the result within a reasonable period.

Chapter 5. Paid Services (Clap, Star, Trophy)

Article 14 (Payment and Charging of Claps)

  1. Claps are virtual currency that may be charged at prices designated by the Company.
  2. Payment and charging of Claps shall be processed through the payment channels designated by the Company.
  3. Members may charge Claps only with payment methods in their own name or otherwise permitted by law. Charges using payment methods misappropriated from others shall be subject to measures such as immediate recovery, refund denial, and permanent suspension.

Article 15 (Nature and Validity Period of Claps, Stars, and Trophies)

  1. Claps, Stars, and Trophies are virtual values used only within the Service, and the rights granted to Members are limited to the rights of use within the scope established by the Company.
  2. Claps, Stars, and Trophies may be used or withdrawn only from the Member's own account, and Members may not transfer, lend, sell, or exchange them to any third party.
  3. The validity periods are as follows:
    1. Paid Claps acquired through payment and charging — 5 years from the date of charging.
    2. Free Claps granted as part of events or rewards — 6 months from the later of the date of grant or the date of the Member's last access.
    3. Stars — 5 years from the date of accrual.
    • Claps and Stars whose validity period has expired shall be extinguished without separate notice, and no refund or compensation shall be provided to the Member.
  4. In any of the following cases, unused Claps and unwithdrawn Stars may be extinguished without refund or compensation. However, for unused paid Claps within 7 days from the date of payment, a withdrawal of subscription is available pursuant to Article 16; and where a Member submits a refund or withdrawal request with respect to paid Claps or Stars, the Company shall handle such requests in accordance with the Company's operational policy, taking into account the grounds for the request and relevant statutes:
    1. Member withdrawal in accordance with these Terms of Service.
    2. Permanent use restriction pursuant to Article 13 of these Terms of Service.
    3. Expiration of the validity period under paragraph 3 of this Article.
    4. Where the Company applies recovery or extinguishment measures in accordance with Articles 12 or 13 of these Terms of Service.
  5. Free Claps shall not be subject to the proviso of paragraph 4 of this Article and shall be extinguished without refund or compensation in any of the cases enumerated in each subparagraph of the same paragraph.

Article 16 (Withdrawal of Subscription and Refund)

  1. Members may request a withdrawal of subscription within 7 days from the date of payment of Claps, limited to unused portions.
  2. In any of the following cases, withdrawal of subscription is restricted pursuant to the Act on the Consumer Protection in Electronic Commerce, Etc. and the Guidelines for the Protection of Users of Digital Contents:
    1. Where 7 days have passed since the date of payment.
    2. Claps that the Member has already used (deduction of conversation fees, sending of Trophies, conversion into Stars, etc.).
    3. Claps granted for free.
    4. Where the value of Claps has been significantly reduced due to grounds attributable to the Member.
  3. The Company processes refunds only where the requirements of paragraphs 1 and 2 of this Article are satisfied. Refunds based on a simple change of mind outside the scope set forth in paragraph 1 of this Article shall not, as a general rule, be permitted.
  4. Refunds following withdrawal of subscription shall be processed in accordance with the following procedure:
    1. The Member applies for a refund through the in-app customer center or by email (help@enqor.com).
    2. The Company may request the Member to submit necessary documents or materials to verify the grounds for refund, and shall process the refund where the grounds are confirmed.
    3. Refunds shall be processed in accordance with the characteristics of the payment method. Refunds through external payment service providers shall be processed in accordance with the procedure of the relevant provider. For in-app purchases, the Member may also request a refund directly through the customer service of the relevant app marketplace (Apple App Store, Google Play, etc.), without going through the Company.
  5. Where a Member receives a refund directly through an external payment service provider, the Company may recover the corresponding charged amount from the Member's Clap balance.

Article 16-2 (Refund of Erroneous Payments)

Where erroneous payments arise during the billing or payment process due to reasons attributable to the Company, the Company will refund the full amount by the same method as the payment. However, refunds through external payment service providers shall be processed in accordance with the procedure of the relevant provider, and where erroneous payments arise due to reasons attributable to the Member, the Member shall bear reasonable recovery costs.

Article 17 (Withdrawal of Stars)

  1. Where a Member's Star balance reaches the minimum withdrawal threshold established by the Company, the Member may request withdrawal to a bank account in the Member's own name. The minimum withdrawal threshold shall be separately announced through the Company's operational policy.
  2. The Member shall submit the information designated by the Company at the time of withdrawal request.
  3. The Company, after receiving the withdrawal request and conducting its review, shall remit to the account provided by the Member the actual amount payable after deducting withholding tax amounts and fees as required by applicable laws. The specific deductions shall be disclosed on the withdrawal request screen. The processing period may be extended where additional review is required due to suspicion of fraudulent transactions or similar grounds.
  4. In any of the following cases, the Company may decline withdrawal or recover amounts already remitted:
    1. Where it is confirmed that the Member registered under a false name or another person's name, or is not the rightful person.
    2. Withdrawal requests from Members who have violated these Terms of Service or the Community Guidelines.
    3. Withdrawal requests based on Stars accumulated through fraudulent means such as fraudulent payments, self-dealing transactions, or circumvention of conversion restrictions.
    4. Withdrawal requests based on Stars whose validity period under Article 15(3) has expired.
    5. Where the account information entered by the Member is not in the Member's own name or contains errors.
    6. Other cases where there are reasonable grounds to suspect fraudulent transactions.
  5. Where remittance is erroneously delivered to a third party due to the Member's input error in account information, the Member shall bear responsibility for such input error.

Article 18 (Trophies)

Members may send Trophies to other Members by deducting from their Clap balance. The types, prices, and methods of sending Trophies shall be designated by the Company and posted within the app.

Article 19 (Tax Reporting Obligation)

Income arising from a Member's withdrawal of Stars may be subject to the Member's own comprehensive income tax reporting obligation under the Income Tax Act. The Member shall directly verify and fulfill their own tax obligations.

Chapter 6. Member Withdrawal and Re-Registration

Article 20 (Member Withdrawal)

  1. Members may apply for membership withdrawal at any time through the in-app settings menu.
  2. Upon receipt of the withdrawal application, the Company shall promptly close the Member's account and destroy the Member's personal information. However, the following information shall be kept separately and then destroyed:
    1. Normally Withdrawn Members — Minimum information necessary for Member identification and prevention of misuse shall be retained separately for 30 days from the date of withdrawal for the purpose of preventing misuse and re-registration, and for the response to disputes, and then destroyed (specific items shall be governed by the Company's Privacy Policy).
    2. Members Withdrawn After Permanent Use Restriction Under Article 13 of these Terms of Service — Minimum information necessary for Member identification and prevention of misuse shall be retained separately for 5 years from the date of withdrawal for the purpose of blocking re-registration, and then destroyed (specific items shall be governed by the Company's Privacy Policy).
    3. Information subject to statutory retention obligations (transaction records, access logs, tax reporting materials, etc. under the Act on Consumer Protection in Electronic Commerce, Etc., the Framework Act on National Taxes, the Telecommunications Business Act, the Protection of Communications Secrets Act, etc.) shall be kept separately for the period prescribed by the relevant statute and then destroyed.
  3. Upon withdrawal, the Member's unused Claps and unwithdrawn Stars shall be processed in accordance with Article 15(4) of these Terms of Service.
  4. Where there is an ongoing dispute involving the Member relating to the Company or another Member, the Company may, within a reasonable scope, extend the separate retention period under paragraph 2 subparagraphs 1 and 2 of this Article until the resolution of the dispute.

Article 21 (Re-Registration Restriction)

  1. Members who have withdrawn normally may re-register 24 hours after the date of withdrawal.
  2. Members who have been subject to a permanent use restriction under Article 13 of these Terms of Service may not re-register. The Company shall use separately retained information to ensure the effectiveness of this paragraph.
  3. Where it is detected that a permanently restricted Member has attempted to re-register for the purpose of evading paragraph 2 of this Article, the newly created account shall also be immediately permanently suspended.

Chapter 7. Rights of Members and Content Posted by Members

Article 22 (Rights of Members)

The rights of Members shall be as set forth in these Terms of Service, the Company's operational policies, and the Privacy Policy.

Article 23 (Content Posted by Members)

  1. The rights to content posted by Members on the Service ("Member Posts") shall belong to the Member.
  2. Members grant the Company a non-exclusive, royalty-free right to use Member Posts within the following scope:
    1. Operation, provision, and promotion of the Service.
    2. Investigation of acts in violation of these Terms of Service and preservation of evidence.
    3. Protection of Member safety and prevention of misuse.
  3. Where a Member Post is in violation of these Terms of Service, the Community Guidelines, or relevant laws, the Company may make such post private or delete it without prior notice.

Article 23-2 (Reporting of Third-Party Rights Infringement and Provisional Measures)

  1. A person who claims that a Member Post infringes the copyright, portrait rights, reputation, privacy, or other rights of a third party may report such infringement by submitting to the Personal Information Protection Officer's email (privacy@enqor.com) the following: ① the location of the infringing post; ② the basis of the infringed right; ③ the identity of the reporter or their agent; and ④ materials that substantiate the infringement.
  2. Upon receipt of a report under paragraph 1 of this Article, the Company shall, in accordance with Article 103 of the Copyright Act and Article 44-2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, temporarily block the relevant post and notify the poster of such fact.
  3. The poster may file an objection with the Company, and the Company shall, after reviewing the grounds for the objection, either restore the post or permanently delete it.

Chapter 8. Liability and Disclaimer of the Company

Article 24 (Disclaimer)

  1. The Company shall not be liable for damages incurred by Members due to any of the following grounds, except in cases of willful misconduct or gross negligence of the Company:
    1. Suspension of the Service due to force majeure events such as natural disaster, war, riot, power outage, or telecommunications interruption.
    2. Service failure of an external service provider.
    3. Failure, defect, or error in the Member's device or communication environment.
    4. Service use failure or damage attributable to the Member.
    5. Where the Company has suspended the Service for regular inspection or system maintenance with prior notice.
    6. Any dispute arising from conversations, transactions, or relationships between a Member and another Member or between a Member and a third party.
    7. The truthfulness, accuracy, or reliability of information or materials posted by Members.
    8. Damages incurred by Members from the use of information or materials obtained from the Service.
    9. Damages arising from a Member's violation of these Terms of Service, operational policies, or Community Guidelines.
    10. Damages arising from a Member's contact with another Member or a third party outside the Company's mediation through external SNS, messenger, or contact information.
  2. The Company shall not be liable for damages incurred by Members or third parties in connection with the use of Services provided free of charge. This shall not apply, however, in cases of the Company's willful misconduct or gross negligence.
  3. The Company does not guarantee the accuracy, reliability, or legality of information, posts, advertisements, or external links of other Members or third parties posted within the Service, and shall not be liable for any damages incurred by Members therefrom.
  4. Where the Company is liable for damages to Members pursuant to these Terms of Service and relevant laws, the Company shall compensate only for ordinary damages incurred by Members. The Company shall be liable for special damages, indirect damages, or consequential damages only where the Company knew or could have known of the possibility of such damages and failed to take reasonable measures to avoid them.
  5. Where a Member, in violation of these Terms of Service or the Community Guidelines, causes damage to the Company or a third party, the Member shall compensate the Company or such third party for all damages incurred (including attorneys' fees incurred for litigation, arbitration, settlement, etc.).

Article 25 (Safety Obligations of Members)

  1. Members shall understand that the Company does not guarantee the identity or truthfulness of other Members in conversations and shall observe safety rules under their own responsibility.
  2. If a Member becomes aware, during or after a conversation, of a situation where the safety of the Member or other Members is at risk, the Member shall immediately terminate the conversation and report it to the Company.
  3. The Company shall not be liable for direct or indirect harm incurred by a Member through conversations or contact with other Members. However, upon receipt of a report, the Company shall take necessary measures in accordance with these Terms of Service and the Community Guidelines.

Chapter 9. Dispute Resolution

Article 26 (Dispute Resolution)

The Company operates a customer center (help@enqor.com) to process, without delay, legitimate opinions and complaints raised by Members.

Article 27 (Governing Law and Jurisdiction)

  1. The interpretation of these Terms of Service and disputes between the Company and Members shall be governed by the laws of the Republic of Korea.
  2. The court having jurisdiction over litigation between the Company and Members shall be the court having jurisdiction under the Civil Procedure Act.

Supplementary Provisions

The Publication Date of these Terms of Service is June 11, 2026, and these Terms of Service shall take effect on June 18, 2026, 7 days after the Publication Date.

Previous versions of the Terms of Service may be reviewed on the Company's website (enqor.com) or within the app.

Notice: This English version is provided for reference only. The Korean version of these Terms of Service is the official and legally binding version. In the event of any conflict or inconsistency between the Korean and English versions, the Korean version shall prevail.